Communication Skills for Healthcare Professionals
One-Day Intensive Workshop
Designed and Delivered by Dr Mohamed Abuzaid
Develop the communication skills every healthcare professional needs to build patient trust, improve teamwork, and deliver safe, compassionate care. This highly interactive one-day workshop combines practical teaching with realistic clinical scenarios and personalised feedback.
Who Should Attend?
- Medical students
- Interns and residents
- General practitioners
- Specialists
- Nurses and allied healthcare professionals
- International healthcare professionals
Learning Objectives
By the end of the workshop, participants will be able to:
- Build rapport and communicate confidently with patients
- Conduct patient-centred consultations
- Explain diagnoses and treatment plans clearly
- Obtain informed consent effectively
- Manage difficult conversations and challenging patients
- Deliver bad news using recognised communication frameworks
- Perform safe clinical handovers using SBAR
- Improve communication within multidisciplinary teams
One-Day Programme (9:00 AM – 5:00 PM)
09:00 – 10:30 | Foundations of Effective Communication
- Verbal and non-verbal communication
- Active listening
- Building rapport and empathy
10:45 – 12:15 | Patient Consultations
- History taking
- Explaining investigations and treatments
- Shared decision-making
- Informed consent
13:00 – 14:30 | Challenging Conversations
- Breaking bad news (SPIKES)
- Managing upset or angry patients
- De-escalation techniques
- Handling complaints professionally
14:45 – 16:30 | Team Communication & Interactive Role Play
- SBAR handover
- Escalating concerns
- Multidisciplinary teamwork
- Simulated patient scenarios with individual feedback
16:30 – 17:00 | Q&A, Feedback and Certificate Presentation
Teaching Methods
- Interactive lectures
- Small-group discussions
- Clinical role-play
- Case-based learning
- Personalised feedback
What’s Included?
- Full-day face-to-face workshop
- Course handbook
- Certificate of Attendance
- Refreshments
Course Duration: 1 Day (9:00 AM – 5:00 PM)
Instructor: Dr Mohamed Abuzaid
📞 WhatsApp: +971 58 805 5404📧 Email: contact@skhealth.ae
Course details:
• Online: held once a month
• In-person: held at Dubai Healthcare City
In general, this course follows a monthly schedule—please contact us to confirm the exact dates and times for your session.
